WHAT IS YOUR WARRANTY?
M Grills have a Limited Lifetime Warranty. The original owner/purchaser of the M Grill is covered when purchased by an authorized dealer.
Original owner is covered after registering their product on our website at www.mgrills.com. This warranty is non-transferrable. We guarantee our grills to be free from manufacturer defects. This warranty does not cover rust, abuse, or neglect and M Grills/Magee Machine and Mfg. Inc. reserves the right to distinguish between rust, abuse and neglect. You must retain your receipt of purchase and provide this for warranty purposes.
ABSOLUTELY NO EXCEPTIONS.
HOW TO SHOP ONLINE?
Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Cart by clicking the "Shopping Cart" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. Once you are viewing the contents of your shopping cart, you may adjust quantities in your cart by changing the number to the right of items, and then by clicking "update cart" after all quantity adjustments have been made.
Our grills are handcrafted and may take up to 3 weeks before they are ready to ship. If your grill will take longer, we will contact the purchaser and keep them informed on a completion date. We take extreme pride in our grills to ensure you are buying the best charcoal grill and smoker for your money. We will never cut corners in our craftsmanship to rush our products out the door.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal and the following credit cards: Visa, Master Card, and American Express.
WHEN WILL MY ORDER WILL SHIPPED?
Orders placed Monday-Friday before 11 AM CST will begin processing that day, excluding holidays, and usually ship within 1 to 2 business days pending availability and credit verification. All orders placed after 11 AM CST will begin processing the next business day. Orders placed on Friday after 11 AM CST will begin processing on the following Monday. Grills are usually built to order and may take up to 3 weeks for shipping. In some cases, we might have a small inventory of finished grills that we can ship out immediately. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
HOW TO CARE FOR YOUR M GRILL
Seasoning your new M Grill.
M Grills have a natural steel finish interior so we highly recommend you season your new grill before use. We recommend coating the entire inside of your new grill with a light cooking oil. A cooking spray like PAM works fine. Next, start a fire with charcoal in your grill and firebox. Let the grill get up to around 350-450 degrees using the direct charcoal tray (not the firebox). Once your coals are hot, close the lid and let the heat and smoke season your grill like a cast iron skillet. You might see some moisture drip from the lid. This is normal. The raw steel will sweat off any moisture inside the new grill. Leave your vents all the way open and let your coals burn out. Now your new grill is seasoned and ready for use. You will notice the entire inside of your grill will be coated black. Do not wash this off and never spray a water hose to the inside of your grill. Now your grill is ready to cook.
M Grills Exterior.
Starting in 2021, all non stainless M1's, B2's, M36's, and colored stainless C4's are now powder coated. Overly high temperatures of your grill can damage your powder coated finish. We strongly advise to never get your grill thermometers over 500 degrees. With a 500 degree thermometer reading, you can be upwards to 800 degrees at the cooking grates or even 1000 degrees in the firebox. While you will not damage the grill, you can most certainly damage the finish. If you do not want to risk the damaging of the exterior, we highly suggest going with the all stainless finish.
We do not warranty the finish on your grill so we encourage customers to purchase our grill cover, store your grill in the shade and out of the rain, and keep your cooking temperatures within reason and your grill will look great for many years. You can purchase high temperature paint if ever needed for touch ups. Contact us for a link to purchase our exact color in spray can form.
Always keep your firebox door closed and vent fully closed when not in use. Never get water inside your firebox. We recommend to clean out ash after every cook. To keep your firebox from sticking during long periods of non use, remove your firebox from time to time and spray a light coating of cooking oil like Pam on the rails.
Cleaning the lid.
If you decide to clean the lid of any build up, make sure to completely cover the back hinge from inside the grill. Due to tight tolerances of the lids fit, any objects that may fall between the back hinge and lip will keep the lid from closing down all the way. If something is obstructing the lid from closing, do not slam the lid down! Open the lid all the way back and use a piece of cardboard, thick business card, or any plastic or metal thin flat object to scrape the full length of the area behind the lip and in between the hinge. Look down the length of the hinge from the side and make sure there is nothing obstructing the lid. After any lid cleaning, spray a light coating of cooking oil such as Pam to re-season your grill.
M Grill Cover.
If your grill is going to be exposed to the elements, we highly recommend purchasing an M Grill cover to keep your investment protected. We make these covers in house by hand using high grade waterproof canvas material. You will find these grill covers to fit your M Grill under the Accessories tab.
M1 and B2 hand crank.
The M1's hand crank is machined from solid 304 stainless steel and the threaded nut is machined from solid brass. Over time, grease and grime can stick to the threads of the crank making it tough to crank. If this happens, remove the hand crank by simply unscrewing it all the way out of the brass nut. Spray cooking oil on the threads (it does not take much) and screw it back in. This will work the grease and grime loose and make the crank screw in and out like new.
M1 and B2 baffle.
Before grilling and smoking, put a layer of heavy duty aluminum foil on top of the baffle to protect from grease and ashes. This keeps the baffle mostly clean and makes it very easy to clean out.